Care Home Administrator
5 days ago
Job Description
Barchester Healthcare Ltd is seeking an experienced Administrator to provide vital support to the management team of one of our high-quality care homes. This role will involve managing customer experience elements, HR, recruitment, payroll, finance, and supervising junior staff members.
Responsibilities:
- Promote a warm and welcoming environment for residents, staff, and visitors.
- Manage enquiries and showrounds of the home for prospective families, ensuring the customer database is updated to support commercial performance and conversion of enquiries.
- Contribute to the occupancy and reputation of the care home as part of a community engagement team.
- Support resident and family feedback with a focus on customer care.
- Assist with the recruitment of home staff, including employment checks and inductions.
- Prepare payroll for home-based staff.
- Provide HR guidance to employees and ensure personal files are stored securely.
- Attend meetings and produce accurate notes and minutes.
- Manage rotas, petty cash, and resident fund accounts.
- Update staff records with training, supervisions, and appraisals.
- Offer guidance on staff development opportunities.
Requirements:
- Experience in a customer-facing role.
- Previous HR administration and recruitment experience.
- High attention to detail and ability to prioritise.
- Proficient user of Microsoft Office, specifically Word, Excel, and Outlook.
- CIPD qualification beneficial.
Benefits:
- Rewarding Excellence bonus.
- Unlimited access to our refer a friend scheme.
- Wide range of retail and leisure discounts.
- Free access to medical specialists and confidential counselling services.
- Tax code review service.
- Option to join the staff lottery.
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