Care Home Administrator

5 days ago


Wallingford, Oxfordshire, United Kingdom Barchester Healthcare Ltd Full time

Job Description

Barchester Healthcare Ltd is seeking an experienced Administrator to provide vital support to the management team of one of our high-quality care homes. This role will involve managing customer experience elements, HR, recruitment, payroll, finance, and supervising junior staff members.

Responsibilities:

  1. Promote a warm and welcoming environment for residents, staff, and visitors.
  2. Manage enquiries and showrounds of the home for prospective families, ensuring the customer database is updated to support commercial performance and conversion of enquiries.
  3. Contribute to the occupancy and reputation of the care home as part of a community engagement team.
  4. Support resident and family feedback with a focus on customer care.
  5. Assist with the recruitment of home staff, including employment checks and inductions.
  6. Prepare payroll for home-based staff.
  7. Provide HR guidance to employees and ensure personal files are stored securely.
  8. Attend meetings and produce accurate notes and minutes.
  9. Manage rotas, petty cash, and resident fund accounts.
  10. Update staff records with training, supervisions, and appraisals.
  11. Offer guidance on staff development opportunities.

Requirements:

  • Experience in a customer-facing role.
  • Previous HR administration and recruitment experience.
  • High attention to detail and ability to prioritise.
  • Proficient user of Microsoft Office, specifically Word, Excel, and Outlook.
  • CIPD qualification beneficial.

Benefits:

  • Rewarding Excellence bonus.
  • Unlimited access to our refer a friend scheme.
  • Wide range of retail and leisure discounts.
  • Free access to medical specialists and confidential counselling services.
  • Tax code review service.
  • Option to join the staff lottery.


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