Clinical Support Officer

17 hours ago

Oxford, Oxfordshire, United Kingdom Oxford University Hospitals Full time
Job Overview

The purpose of this role is to provide high-quality administrative support to the Day Surgery Unit, ensuring the smooth running of the admission and discharge process for patients attending for surgery.

Main Duties
  • Act as the first point of contact for patients, relatives, and visiting staff, welcoming them to the ward and dealing with any queries relating to admission, discharge, visiting times, contact numbers, and parking.
  • Provide excellent customer care that demonstrates a caring and responsive approach to those attending the unit and the staff within.
  • Answer incoming telephone calls from patients, relatives, and other hospital departments, dealing with queries in a professional manner or redirecting appropriately, taking clear messages where necessary.
  • Communicate and liaise with internal and external organisations, such as pre-assessment and surgical administration teams.
  • Liaise with other departments and Medical Records to obtain patient notes in a timely manner ahead of admissions.
  • Book and track medical notes on the EPR system.
  • Ensure all patients have relevant paperwork and forms attached to their notes for the nursing and medical staff to complete.
  • File documentation relating to admission, surgery, and discharge in patient notes upon discharge from the unit.
  • Maintain an organised and up-to-date filing system of notes, ensuring that all medical records are in order before leaving the ward.
  • Book patients onto the EPR system on arrival, to check demographic details and amend as necessary.
Working for Oxford University Hospitals

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country, providing a wide range of general and specialist clinical services. Our values, standards, and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues, and the wider community.

We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement, and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family.

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