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Clinical Support Officer
2 months ago
The Clinical Support Officer - Targeted Lung Health Check role is a vital part of our team, providing administrative support to ensure the smooth running of the ward. As a key point of contact, you will be responsible for welcoming patients, relatives, and visitors, and dealing with queries related to admission, discharge, and other ward services.
**Key Responsibilities:**
* Provide exceptional customer care, demonstrating a caring and responsive approach to those attending the unit and the staff within.
* Act as a first point of contact for patients, relatives, and visiting staff, answering queries and providing information on admission, discharge, visiting times, contact numbers, and parking.
* Communicate and liaise with internal and external organisations, such as pre-assessment and surgical administration teams.
* Liaise with other departments and Medical Records to obtain patient notes in a timely manner ahead of admissions.
* Book and track medical notes on the EPR system, ensuring all patients have relevant paperwork and forms attached to their notes.
* File documentation relating to admission, surgery, and discharge in patient notes upon discharge from the unit.
* Maintain an organised and up-to-date filing system of notes, ensuring that all medical records are in order before leaving the ward.
**Working for Oxford University Hospitals:**
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country, providing a wide range of general and specialist clinical services. Our values, standards, and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues, and the wider community.
We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement, and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family.
**What We Offer:**
* A dynamic and supportive work environment
* Opportunities for professional development and growth
* A chance to make a real difference in the lives of our patients and their families
If you are a motivated and caring individual who is passionate about delivering exceptional patient care, we would love to hear from you.
