Directorate Support Officer
6 days ago
This role provides administrative support to the Clinical Director, DM/DDM, and Matrons in the Specialist Surgery Directorate. The successful candidate will be responsible for implementing and maintaining the Trust's and Directorate's complaint policy, ensuring the prompt investigation and resolution of complaints. Additionally, they will monitor action plans to prevent reoccurrence and report back to the DM. The role also involves maintaining and updating the complaints database, ensuring that complaints are completed in line with the Trust's policy, and maintaining and updating the Directorate policy files.
About the Role
The Specialist Surgery Directorate is a well-led, friendly, and collaborative place to work, offering a vast number of opportunities for career progression and knowledge expansion. The successful candidate will be part of a dynamic team, working closely with senior staff members to develop and maintain projects, policies, and processes.
Key Responsibilities
• Provide administrative support to the Clinical Director, DM/DDM, and Matrons, including diary management, organizing meetings, and ensuring relevant papers are available in advance of meetings.
• Minute taking of meetings and coordination, including minute taking of individual staff performance reviews and disciplinary actions.
• Coordinate and take action as appropriate with Additional Session claim forms, manage telephone enquiries, and take action as necessary.
• Collate and monitor Statutory Mandatory Education and Appraisal data, delegated responsibility for the management of invoices and other financial processes, as directed by the DM.
• Establish and maintain Directorate circulation lists, both manual and electronic, and ensure that all office space and equipment is maintained to a satisfactory working standard for the Directorate Management Team.
• Act as a point of contact for processing study leave applications, including requesting receipts, travel expenses, and training confirmations, and raise stationery, furniture, and purchase order numbers on Oracle for the Directorate.
• Collect data from all clinical units regarding gestures of thanks and patient compliments, manage the process of Directorate Management Team on Health Roster, including annual leave and sickness absence, and pull data and information to assist with Directorate audits.
• Deputise the Divisional PA during annual leave and sickness absence, coordinate the booking of travel and accommodation for the Directorate Management Team, and deliver support to the DM/DDM with project-related work.
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Oxford, Oxfordshire, United Kingdom Jesus College Oxford Full timeJob Title: Academic Office Administrative AssistantSalary: £27,170-£29,605 depending on experienceDepartment: Academic OfficeJob Summary:The Academic Office at Jesus College Oxford operates in a fast-paced and dynamic environment, requiring a highly organized and efficient administrative assistant to support the Academic Director and Academic Registrar....
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Oxford, Oxfordshire, United Kingdom Jesus College Oxford Full timeJob Title: Academic Office Administrative AssistantSalary: £27,170-£29,605 depending on experienceDepartment: Academic OfficeJob Summary:The Academic Office at Jesus College Oxford operates in a fast-paced and dynamic environment, requiring a highly organized and efficient administrative assistant to support the Academic Director and Academic Registrar....
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