Italian Speaking Customer Service Representative

1 month ago


London, Greater London, United Kingdom DA Financial Trading Recruitment Full time

About the Role:

This is an exciting opportunity for a Italian Speaking Customer Service Representative to join our team at DA Financial Trading Recruitment.

Job Summary:

We are seeking a highly skilled and experienced Customer Support Associate to provide exceptional service to our clients in the FX/CFD Trading industry.

Main Responsibilities:

  • Customer Queries: Respond to day-to-day customer inquiries in a prompt and professional manner.
  • Email and Chat Support: Handle incoming emails and chat requests from clients in a timely and efficient way.
  • Technical Support: Assist clients with technical issues and troubleshooting via remote support and one-to-one sessions.
  • Account Management: Support clients with account opening, amendments, and maintenance to ensure accurate records.
  • Complaint Handling: Deal with complaints of varying nature in a prompt and effective manner.

Requirements:

  • Customer Service Experience: Previous experience in a customer-related/support function.
  • Financial Markets Knowledge: Knowledge and experience of financial markets is a plus.
  • Computer Literacy: Proficient in Microsoft Office packages, particularly Excel.
  • Language Skills: Excellent English and Italian, both written and spoken.


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