Italian Speaking Customer Service Representative
1 month ago
About the Role:
This is an exciting opportunity for a Italian Speaking Customer Service Representative to join our team at DA Financial Trading Recruitment.
Job Summary:
We are seeking a highly skilled and experienced Customer Support Associate to provide exceptional service to our clients in the FX/CFD Trading industry.
Main Responsibilities:
- Customer Queries: Respond to day-to-day customer inquiries in a prompt and professional manner.
- Email and Chat Support: Handle incoming emails and chat requests from clients in a timely and efficient way.
- Technical Support: Assist clients with technical issues and troubleshooting via remote support and one-to-one sessions.
- Account Management: Support clients with account opening, amendments, and maintenance to ensure accurate records.
- Complaint Handling: Deal with complaints of varying nature in a prompt and effective manner.
Requirements:
- Customer Service Experience: Previous experience in a customer-related/support function.
- Financial Markets Knowledge: Knowledge and experience of financial markets is a plus.
- Computer Literacy: Proficient in Microsoft Office packages, particularly Excel.
- Language Skills: Excellent English and Italian, both written and spoken.
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