Customer Experience Representative
4 days ago
We are recruiting for a Customer Experience Representative - Italian Speaking to join our team at DA Financial Trading Recruitment. As a key member of our support team, you will provide exceptional customer service and resolve client queries efficiently.
This is a fantastic opportunity for someone who enjoys working in a fast-paced environment and has a passion for delivering outstanding results. You will work closely with other departments to resolve issues and coordinate communication internally and externally.
Responsibilities:
- Respond to incoming emails, chats, and phone calls in a prompt and professional manner.
- Deal with day-to-day customer queries and resolve technical issues using remote support and one-to-one sessions.
- Liaise with colleagues to resolve issues and improve communication channels.
The salary for this position is £35,000 per annum, plus bonus and benefits. The role involves working from London's central office, with one day per week spent working from home. We offer a permanent contract with opportunities for career development.
Requirements:
- Previous experience in a customer-related/support function.
- Excellent English and Italian language skills, both written and spoken.
- Knowledge of financial markets and MT4/MT5 platforms would be advantageous.
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