Italian Speaking Customer Support Specialist

3 days ago


London, Greater London, United Kingdom DA Financial Trading Recruitment Full time
About the Role

DA Financial Trading Recruitment is looking for an Italian Speaking Customer Support Specialist to join our team. This is a fantastic opportunity to work in a dynamic and fast-paced environment.

The successful candidate will have a basic salary of up to £35,000, plus bonus and benefits. The role offers a permanent position with one day per week working from home.

We require an experienced individual with previous experience in a customer support role and fluent level Italian literacy. Ideally, you will have worked within the Financial Services industry in a similar role.

Key Responsibilities:

  1. Deal with day-to-day customer queries in a prompt and professional manner.
  2. Respond to incoming emails, chat, phone calls and technical issues via remote support and one-to-one sessions.
  3. Support clients with opening accounts, amending and maintaining client records so the company's records are accurate.
  4. Dealing with complaints of a varying nature promptly and effectively.
  5. Help and support customers in understanding terms, conditions, and procedures.
  6. Liaising with all departments to resolve issues, coordinating communication internally and externally.

Requirements:

  • Previous experience in a customer-related/support function.
  • Knowledge and experience of financial markets is a plus.
  • Computer literate in Microsoft Office packages, particularly Excel.
  • Experience using MT4/MT5 platforms is a plus.
  • Excellent English and Italian, both written and spoken.

The estimated salary for this role is around £35,000 per annum, depending on experience.



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