Italian Speaking Customer Service Representative

3 weeks ago


London, Greater London, United Kingdom DA Financial Trading Recruitment Full time

DA Financial Trading Recruitment are recruiting for a Customer Support Associate - Italian Speaking to join our team in London.

The successful candidate will earn a salary of up to £35,000 per annum, with the opportunity to earn bonus and benefits.

This is a full-time position, working 1 day per week from home and the remaining days in the office near Liverpool Street Station.

To succeed in this role, you must have a background in customer support with fluent Italian language skills.

A strong candidate will have previous experience working in the Financial Services industry, with excellent communication skills and ability to work under pressure.

Job Description:

Job Summary

This role involves providing exceptional customer service to our FX/CFD trading clients based in London.

The ideal candidate will be highly organized, able to multitask and have excellent communication skills.

Responsibilities:

  1. Provide day-to-day customer support via phone, email and chat.
  2. Support clients with technical and troubleshooting issues.
  3. Assist with the opening of client accounts and amending/maintaining client records.
  4. Deal with complaints of varying nature promptly and effectively.

Requirements:

  • Previous experience in a customer-related/support function.
  • Fluent Italian language skills.
  • Excellent communication skills.


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