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Customer Support Specialist

2 months ago

Cramlington, Northumberland, United Kingdom SGS UK Limited Full time

{"Job Title": "Customer Support Specialist", "Company": "SGS UK Limited", "Location": "Cramlington", "Key Responsibilities": ["Provide technical support to customers and internal stakeholders with their registration and reporting systems, results queries, suite creation and amendments, and appropriate limits for testing.", "Report subcontract results where required.", "Deliver onsite and online training to customers on data systems and provide ongoing support where problems arise.", "Answer and deal with telephone queries from customers and other outside agents.", "Assist the retail team with queries regarding their results/suites.", "Liaise with the commercial team regarding requirements of new and existing customers."]}