Hospitality Service Leader

4 days ago


Maidenhead, Windsor and Maidenhead, United Kingdom The Braywood Full time

About The Woodspeen

We are a pioneering restaurant group dedicated to crafting exceptional dining experiences. Our talented team works collaboratively to deliver memorable moments for our guests.

Job Title: Front-of-House Service Professional

We are seeking an experienced and dedicated Front-of-House Service Professional to join our team in providing exceptional service to our guests. As a key member of our front-of-house team, you will be responsible for ensuring that every guest feels valued and supported throughout their dining experience.

About the Role

  • Provide exceptional service, focusing on guest satisfaction and retention.
  • Develop in-depth knowledge of our menu, including ingredients and cooking techniques, to offer informed recommendations.
  • Presentation and serving skills, presenting dishes with flair and pouring wine accurately.
  • Collaborate with colleagues to maintain a seamless and efficient service.
  • Upsell and recommend featured items, drinks, and wine pairings to enhance guests' experiences.
  • Manage high-pressure situations professionally, referring them to the line manager when necessary.

Requirements

  • Leaving Cert level education or above
  • NVQ qualification or equivalent
  • Passion for food, beverage, and customer service
  • Excellent communication and teamwork skills
  • Attention to detail and hands-on approach
  • Able to work independently and as part of a team
  • Effective time management and organisation

Benefits

  • Complimentary meals during shifts
  • Life assurance cover
  • Opportunities for career growth and development
  • Holidays increasing with length of service
  • Friend referral scheme with rewards
  • Access to exclusive benefits through our HAPI scheme
  • Rewards and recognition for performance and achievements
  • Pension scheme enrolment
  • Employee assistance programme and wellbeing resources
  • Cycle-to-work scheme

Salary Estimate

The estimated salary range for this role is £25,000 - £30,000 per annum, based on location and industry standards.



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