Retail Store Manager

6 days ago

London, Greater London, United Kingdom PVH Corp. Full time
About the Role

The Store Manager plays a pivotal role in driving business success by leading by example, embracing our entrepreneurial spirit, and inspiring their teams through their passion and belief in our brands.

Key Responsibilities:

  • Partner with the store management team to build on business opportunities and achieve Company standards/goals: sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion (hit) rate, wage and expense control, shrinkage, mystery shops, store audits, and profitability.
  • Identify opportunities and collaborate with others to grow the business or improve performance.
  • Foster a positive store experience by treating all customers and staff members fairly and consistently.
  • Ensure "door to floor" best practices, visual merchandising directives, and standards for sales floor and back room are executed.
  • Analyze store-level reports and create action plans to improve results.
  • Communicate with staff daily on individual sales goals, key performance indicators, store results, product sales, and other information to help them provide unparalleled service and achieve goals.
  • Manage manpower planning, identification, recruitment, interviewing, hiring, and orientation processes.
  • Provide training and coaching for Employees (daily, weekly, and monthly) and ensure it is appropriately documented.
  • Lead weekly management meetings and other staff meetings.
  • Set challenging but attainable goals with an emphasis on service quality, customer satisfaction, and financial performance.
About You

We're looking for an experienced retail professional with a proven track record of connecting with consumers, managing retail operations, and leading high-performing teams.

Key Requirements:

  • Extensive experience in connecting with consumers in a brand retailer.
  • Previous retail operations, budgeting, planning, and sales experience.
  • Previous people management experience and the ability to resolve conflict and unproductive disagreements.
  • Energetic and inspiring, with a clear presence on the shop floor.
About Us

PVH Corp. is a global leader in the apparel industry, with a portfolio of iconic brands including Calvin Klein and Tommy Hilfiger. We're committed to fostering an inclusive and diverse community of associates with a strong sense of belonging.

We believe that our success is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our Company the success it is. That's why we're committed to providing a competitive and comprehensive benefits program that offers the protection, peace of mind, and flexibility designed to support our associates – both at home and at work.

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