Retail Store Manager

6 days ago

London, Greater London, United Kingdom Aesop Retail PTY LTD Full time
Job Description

Job Title: Retail Store Manager

Company: Aesop Retail PTY LTD

Location: London

Job Type: Full-time

Hours: 40 hours per week

About Us:

Aesop is a global retail organisation that offers professional development and advancement opportunities to complement career goals and aspirations. We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs.

Job Summary:

We are seeking a highly motivated and experienced Retail Store Manager to join our team in London. As a Retail Store Manager, you will be responsible for leading a team of Retail Consultants to create memorable, inclusive customer experiences that drive overall store performance. You will embody our desire to engage, listen and guide customers to products that are relevant to them.

Key Responsibilities:

  • Lead a team of Retail Consultants to achieve sales targets and provide exceptional customer service
  • Develop and implement effective sales strategies to drive commercial outcomes
  • Manage store operations, including budgeting, store-specific marketing, and building the store's client base
  • Choreograph the daily activities of the team to ensure seamless customer experiences
  • Collaborate with the wider Aesop team to achieve business objectives

Requirements:

  • Management experience within a customer service environment
  • Proven track record of effective selling skills and ability to drive commercial outcomes
  • History of successfully leading and coaching a team, creating an inclusive and psychologically safe work environment
  • Strong communication, problem-solving, commercial acumen and merchandising skills
  • Knowledge of hair care, body care, fragrance and home categories (advantageous)
  • Computer literacy encompassing strong familiarity with Microsoft Office suite

What We Offer:

  • Up to 50% product discount and bi-annual complimentary product allocation
  • Cycle to work scheme
  • Summer wellness leave options and paid volunteering allowance for all employees
  • In-house Product and Core skills training
  • Competitive bonus opportunity based on personal performance and commission opportunity based on Store performance
  • Access to employee assistance programmes and complimentary subscription to Headspace mindfulness app
  • Matched Gifting Policy - where every £ raised by employee for any registered charity will be matched by the Aesop Foundation

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