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Intermediary Telephony Team Lead
1 month ago
Job Title: Intermediary Telephony Team Manager
We are seeking an experienced Intermediary Telephony Team Manager to join our team at Together. As a key member of our Intermediary Relations Channel, you will be responsible for leading an inbound telephony team and ensuring that team members provide accurate product and criteria information to intermediary partners.
Key Responsibilities:
- Lead an inbound telephony team to deliver exceptional service to intermediary partners.
- Monitor and improve SLA standards within the telephony based sales team.
- Support the team in maintaining SLA standards by answering inbound calls and responding to emails.
- Conduct regular coaching and call collaboration sessions with team members.
- Hold monthly 1-2-1 sessions with direct reports to develop their skills.
Requirements:
- Experience in people management.
- Mortgage/Lending background.
- Understanding of compliance and regulatory regimes.
- Exceptional relationship building and communication skills.
- Strong objection handling and problem solving skills.
Benefits:
- 26 days holiday, plus bank holidays.
- Buy & sell holidays.
- Discretionary annual bonus.
- Matched pension contribution.
- Life assurance.
- Critical illness cover.
- Health cash plan.
- Private medical insurance.
We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. If you need any reasonable adjustments to make your experience easier, please let us know.
Please note that all successful applicants will undergo relevant employment reference, financial, and criminal record checks.
