Intermediary Telephony Team Lead

1 week ago


Cheadle Hulme, Stockport, United Kingdom Together Full time

Job Title: Intermediary Telephony Team Manager

We are seeking an experienced Intermediary Telephony Team Manager to join our team at Together. As a key member of our Intermediary Relations Channel, you will be responsible for leading an inbound telephony team and ensuring that team members provide accurate product and criteria information to intermediary partners.

Key Responsibilities:

  • Lead an inbound telephony team to deliver exceptional service to intermediary partners.
  • Monitor and improve SLA standards within the telephony based sales team.
  • Support the team in maintaining SLA standards by answering inbound calls and responding to emails.
  • Conduct regular coaching and call collaboration sessions with team members.
  • Hold monthly 1-2-1 sessions with direct reports to develop their skills.

Requirements:

  • Experience in people management.
  • Mortgage/Lending background.
  • Understanding of compliance and regulatory regimes.
  • Exceptional relationship building and communication skills.
  • Strong objection handling and problem solving skills.

Benefits:

  • 26 days holiday, plus bank holidays.
  • Buy & sell holidays.
  • Discretionary annual bonus.
  • Matched pension contribution.
  • Life assurance.
  • Critical illness cover.
  • Health cash plan.
  • Private medical insurance.

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. If you need any reasonable adjustments to make your experience easier, please let us know.

Please note that all successful applicants will undergo relevant employment reference, financial, and criminal record checks.



  • Cheadle Hulme, Stockport, United Kingdom Together Full time

    Job Title: Intermediary Telephony Team LeadWe are seeking an experienced Intermediary Telephony Team Lead to join our team at Together. As a key member of our Intermediary Relations Channel, you will be responsible for leading an inbound telephony team to deliver exceptional service to our broker partners.Key Responsibilities:Lead a team of customer service...


  • Cheadle Hulme, Stockport, United Kingdom Together Full time

    Job Title: Intermediary Telephony Team LeadJob Summary:We are seeking an experienced Intermediary Telephony Team Lead to join our team at Together. As a key member of our Intermediary Relations Channel, you will be responsible for leading a team of sales professionals to deliver exceptional service to our intermediary partners.Key Responsibilities:Lead a...


  • Cheadle Hulme, Stockport, United Kingdom Together Full time

    Job Title: Intermediary Telephony Team ManagerAbout the Role:We are seeking an experienced Intermediary Telephony Team Manager to join our team at Together. As a key member of our Intermediary Relations Channel, you will be responsible for leading a team of customer service representatives to deliver exceptional service to our intermediary partners.Key...


  • Cheadle Hulme, Stockport, United Kingdom Together Full time

    Job Title: Intermediary Telephony Team ManagerAbout the Role:We are seeking an experienced Intermediary Telephony Team Manager to join our team at Together. As a key member of our Intermediary Relations Channel, you will be responsible for leading a team of customer service representatives to deliver exceptional service to our intermediary partners.Key...


  • Cheadle Hulme, Stockport, United Kingdom Together Full time

    Job Title: Intermediary Telephony Team ManagerAbout the Role:We are seeking an experienced Intermediary Telephony Team Manager to join our team at Together. As a key member of our Intermediary Relations Channel, you will be responsible for leading a team of customer service representatives to deliver exceptional service to our intermediary partners.Key...


  • Cheadle Hulme, Stockport, United Kingdom Together Full time

    Job Title: Intermediary Telephony Team ManagerAbout the Role:We are seeking an experienced Intermediary Telephony Team Manager to join our team at Together. As a key member of our Intermediary Relations Channel, you will be responsible for leading a team of customer service representatives to deliver exceptional service to our intermediary partners.Key...


  • Cheadle Hulme, Stockport, United Kingdom Together Full time

    Job Title: Intermediary Telephony Team ManagerAbout the Role:We are seeking an experienced Intermediary Telephony Team Manager to join our team at Together. As a key member of our Intermediary Relations Channel, you will be responsible for leading a team of customer service representatives to deliver exceptional service to our intermediary partners.Key...


  • Cheadle Hulme, Stockport, United Kingdom Together Full time

    Job Title: Intermediary Telephony Team ManagerAbout the Role:We are seeking an experienced Intermediary Telephony Team Manager to join our team at Together. As a key member of our Intermediary Relations Channel, you will be responsible for leading a team of customer service representatives to deliver exceptional service to our intermediary partners.Key...


  • Cheadle Hulme, Stockport, United Kingdom Together Full time

    Job Title: Intermediary Telephony Team ManagerAbout the RoleWe are seeking an experienced Intermediary Telephony Team Manager to join our team at Together. As a key member of our Intermediary Relations Channel, you will be responsible for leading a team of customer service representatives to deliver exceptional service to our intermediary partners.Key...


  • Cheadle Hulme, Stockport, United Kingdom Together Full time

    Job Title: Intermediary Telephony Sales ManagerWe are seeking a highly motivated and experienced Intermediary Telephony Sales Manager to join our team at Together. As a key member of our sales team, you will be responsible for driving sales growth and developing strategic relationships with our intermediaries.Key Responsibilities:Develop and execute sales...


  • Cheadle Hulme, Stockport, United Kingdom Together Full time

    Job Title: Intermediary Telephony Sales ManagerWe are seeking a highly motivated and experienced Intermediary Telephony Sales Manager to join our team at Together. As a key member of our sales team, you will be responsible for driving sales growth and developing strategic relationships with our intermediaries.Key Responsibilities:Develop and execute sales...

  • Telephony Team Leader

    15 hours ago


    Cheadle Hulme, Stockport, United Kingdom Together Full time

    Job OverviewAs a Telephony Team Manager at Together, you will play a pivotal role in delivering exceptional service to our intermediary partners. Your primary focus will be on supporting, coaching, and training a service team to ensure that all team KPIs and SLA standards are achieved.Key ResponsibilitiesLead an inbound telephony team, ensuring that team...


  • Cheadle Hulme, Stockport, United Kingdom Together Full time

    About the RoleWe are seeking a highly skilled and experienced Intermediary Telephony Sales Manager to join our team at Together. As a key member of our sales team, you will be responsible for exceeding sales targets and new business generation KPIs to meet with business objectives.Key ResponsibilitiesDevelop opportunities to exceed sales targets and new...


  • Cheadle Hulme, Stockport, United Kingdom Together Full time

    Job OverviewWe are seeking an experienced Intermediary Operations Manager to join our team at Together. As a key member of our Intermediary Relations Channel, you will be responsible for leading an inbound telephony team and ensuring that our broker partners receive exceptional service.Key ResponsibilitiesLead an inbound telephony team to provide accurate...


  • Cheadle Hulme, Stockport, United Kingdom Together Full time

    Job Title: Intermediary Operations ManagerWe are seeking an experienced Intermediary Operations Manager to join our team at Together. As an Intermediary Operations Manager, you will play a key role in supporting, coaching, and training a service team to ensure that broker partners receive exceptional service and that all team KPIs and SLA standards are...


  • Cheadle Hulme, Stockport, United Kingdom Together Full time

    Job Title: Intermediary Operations ManagerWe are seeking an experienced Intermediary Operations Manager to join our team at Together. As an Intermediary Operations Manager, you will play a key role in supporting, coaching, and training our service team to ensure that broker partners receive exceptional service and that all team KPIs and SLA standards are...


  • Cheadle Hulme, Stockport, United Kingdom Together Full time

    Job Title: Intermediary Operations ManagerWe are seeking an experienced Intermediary Operations Manager to join our team at Together. As an Intermediary Operations Manager, you will play a key role in supporting, coaching, and training our service team to ensure that broker partners receive exceptional service and that all team KPIs and SLA standards are...


  • Cheadle Hulme, Stockport, United Kingdom Together Full time

    Job Title: Intermediary Operations ManagerWe are seeking an experienced Intermediary Operations Manager to join our team at Together. As an Intermediary Operations Manager, you will play a key role in supporting, coaching, and training a service team to ensure that broker partners receive exceptional service and that all team KPIs and SLA standards are...


  • Cheadle Hulme, Stockport, United Kingdom Together Full time

    Job OverviewWe are seeking a highly skilled and experienced Intermediary Telephony Sales Manager to join our team at Together. As a key member of our sales team, you will be responsible for exceeding sales targets and new business generation KPIs to meet with business objectives.Key ResponsibilitiesDevelop opportunities to exceed sales targets and new...


  • Cheadle Hulme, Stockport, United Kingdom Together Full time

    About the RoleWe're seeking an experienced Service Team Lead to join our team at Together. As an Intermediary Operations Manager, you will be responsible for supporting, coaching, and training a service team to ensure that broker partners receive exceptional service and that all team KPIs and SLA standards are achieved.Key ResponsibilitiesLead an inbound...