Hotel Reception Manager
4 weeks ago
About the Role
As a Front Office Supervisor at DoubleTree by Hilton Harrogate Majestic, you will be responsible for ensuring that all reception duties are carried out efficiently and to a high standard. This includes handling enquiries, comments, and complaints in a professional and courteous manner.
About You
We are looking for a candidate with previous experience in a hotel environment, preferably with Hilton systems such as OnQ. You will need to have excellent communication skills, a smart professional appearance, and a strong focus on customer care. The ability to speak other languages would be an advantage.
Key Responsibilities
- Ensure that all reception duties are carried out efficiently and to a high standard.
- Handle enquiries, comments, and complaints in a professional and courteous manner.
- Provide excellent customer service and ensure that guest satisfaction is a priority.
- Work effectively as part of a team to achieve business objectives.
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for career development and growth. If you are a motivated and customer-focused individual who is looking for a new challenge, we would love to hear from you.
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