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Hotel Operations Manager

1 month ago


Harrogate, North Yorkshire, United Kingdom Clements Hotel Full time
General Manager - Luxury Hotel

Clements Hotel is seeking a highly skilled and experienced General Manager to lead our team in delivering exceptional guest experiences. As a key member of our management team, you will be responsible for overseeing all aspects of hotel operations, including front office, housekeeping, food and beverage, conference and events, and maintenance.

Key Responsibilities:

  • Lead and motivate a diverse team of professionals to deliver exceptional guest experiences.
  • Develop and implement effective operational policies and procedures to ensure seamless guest experiences.
  • Manage established systems to comply with local council directives and regulations.
  • Maximise room yield and revenue through innovative sales practices.
  • Provide excellent customer service and handle complaints and service recovery procedures.
  • Ensure exceptionally high and consistent standards are met throughout the hotel.

Requirements:

  • Previous experience in a similar role.
  • Strong knowledge of hotel operations and management.
  • Proven track record of successfully leading and developing teams.
  • Demonstrated ability to drive revenue growth, manage budgets, and achieve financial targets.

Clements Hotel is a 5-star boutique hotel located in the heart of Cambridge, offering a unique and luxurious experience for our guests. If you are a results-driven and customer-focused professional with a passion for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.