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Customer Service Ambassador

2 months ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Global Technology Solutions Ltd Full time

**About the Role**

We are seeking a highly skilled and dedicated Customer Service Representative to join our team at Global Technology Solutions Ltd. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.

**Key Responsibilities**

  • Provide timely and effective support to customers via phone, email, and other communication channels.
  • Respond to customer inquiries and resolve issues in a professional and courteous manner.
  • Work collaboratively with internal teams to resolve customer complaints and issues.
  • Develop and maintain a thorough understanding of our products and services to provide accurate and helpful information to customers.

**What We Offer**

As a Customer Service Representative at Global Technology Solutions Ltd, you will have the opportunity to work in a dynamic and fast-paced environment with a team of experienced professionals. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.

**Requirements**

  • Excellent communication and interpersonal skills.
  • Ability to work in a team environment and provide support to colleagues as needed.
  • Strong problem-solving and analytical skills.
  • Ability to maintain confidentiality and handle sensitive information.

**Working Hours**

We are looking for a flexible and adaptable individual who can work a variety of shifts, including weekdays and weekends. You will be required to work a minimum of 37.5 hours per week, with opportunities for overtime as needed.