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Reservations Coordinator

1 month ago

London, Greater London, United Kingdom Sea Containers London Full time

We are seeking a highly skilled Room Reservations Agent to support both Sea Containers London and One Hundred Shoreditch.

Key Responsibilities:

  • Process incoming reservation inquiries for both properties via phone, email, and online booking systems with efficiency and professionalism.
  • Manage guest bookings in our property management systems with accuracy.
  • Provide detailed information about room rates, packages, and promotions to potential guests.
  • Upsell additional services and amenities to enhance guest experiences at both hotels.
  • Liaise with other departments to ensure seamless guest experiences from booking to check-out.
  • Maintain a thorough knowledge of hotel facilities, services, and local attractions for both locations.
  • Resolve guest issues and concerns with a positive and solutions-oriented approach.
  • Assist in maintaining and updating reservation records and databases.

Benefits:

  • Guest experience including dinner and drinks.
  • 6 complimentary nights a year at any Lore Group hotel.
  • Lore Group Employee & Immediate Family Rates.
  • Lore Group Friend and Family Rates.
  • 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery.
  • 50% discount in Lore Group restaurants and bars.
  • Discounts in our spa and cinema.
  • Contribution towards Health - Cash Plan.
  • Life Assurance.
  • Length of service incentives (additional holiday).
  • Bespoke training programmes.
  • Free meals on duty.
  • Incentives such as Ride-to-Work and season ticket loan.
  • Quarterly employee award ceremony and company staff parties.
  • Employee assistance programme.