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HGV Service Advisor
2 months ago
Cordwallis Group is seeking a professional and experienced HGV Service Advisor to join our Bicester-based Commercial Service Team.
Key Responsibilities- Customer Service: Deal with customer needs face-to-face and over the phone with a professional and friendly approach.
- Workshop Management: Work in Progress (WIP) control for the workshop, MOT and service scheduling.
- Communication: Updating customers with vehicle progress, monitoring all work to ensure that it is completed by the times required and to report any likely delays to the customer.
- Parts Sales: Clarify for the customer and workshop the basis for the repair – Retail / Warranty / Contract, promote additional workshop services/repairs where applicable.
- Administration: Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers, ensure parts are ordered/requisitioned once relevant authority is received.
- Customer Reception: Ensure customer reception area is maintained to a high professional standard at all times.
- Sub-Contract Work: Order/arrange sub-contract work.
- Parts Sales Development: Assist and develop parts sales with the objective of meeting relevant targets.
- Financial Management: Cost completed work and raise invoices, account for all cash, cheques etc received and to ensure that all work done and parts used are charged to appropriate accounts.
- Teamwork: Build rapport with all staff and customers.
- Vehicle History and Service Records: Maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standards.
- Invoice Filing: Maintain invoice filing in an accurate, timely and efficient manner.
- Training and Development: Ensure up to date knowledge and training on all franchise requirements.
- Additional Tasks: Undertake such other tasks as may reasonably be required.
- Excellent Customer Service Skills: Provide a professional and friendly approach to customer interactions.
- Interpersonal and Communication Skills: Excellent interpersonal, verbal and written communications skills.
- Organisational and Administration Skills: Proven organisational and administration skills.
- Proactive Approach: A proactive approach to work.
- Time Management: Able to work to deadlines.
- Problem Solving Skills: Problem solving skills.
- Technical Knowledge: Technical knowledge.
- Analytical Skills: Analytical skills including working with statistical and costing information.
- Teamwork: Ability to work in a fast pace environment and multitask both alone and part of a team.
- Multi-Manufacturer Training: Multi manufacturer training programmes available – we will support you with your desired career progression level.
- Annual Leave: 30 Days Annual Leave including Bank Holidays.
- Service Loyalty: Additional leave with service loyalty (3yrs / 5yrs / 7yrs / 10yrs).
- Holiday Purchase Scheme: Holiday + Purchase Scheme (up to 3 days available to purchase).
- Pension Scheme: Employer Statutory Pension Scheme.
- Free MOT: Free Class IV MOT per year.
- Mental Health First Aiders: Mental Health First Aiders.
- Referral Bonus: Referral bonus if you introduce your technician friends (£1500).
- Paternity Pay: Paternity pay – Full 2 weeks pay.
- Personal Accident Scheme: Personal Accident Scheme & 2 x Death in Service Policy.
- Corporate Uniform: Corporate uniform provided.
- Cycle to Work Scheme: Cycle to work scheme.
- Free Parking: Free Parking on Site.
- Family Business: Working for a friendly family business.
