HGV Service Advisor

4 weeks ago

Bicester, Oxfordshire, United Kingdom Hunter Knight Recruitment Ltd Full time
Job Title: Service Advisor HGV

We are seeking a professional and experienced HGV Service Advisor to join our team. If you have HGV and customer service experience within a commercial vehicle setting, we would love to hear from you. We also invite applications from Service Advisors within other areas of the automotive industry who have a keen interest in learning all about the world of HGV.

Responsibilities:
  • Deal with customer needs face-to-face and over the phone with a professional and friendly approach
  • Work in Progress (WIP) control for the workshop
  • MOT and service scheduling
  • Updating customers with vehicle progress, monitoring all work to ensure that it is completed by the times required and to report any likely delays to the customer
  • Clarify for the customer and workshop the basis for the repair
Retail / Warranty / Contract:
  • To promote additional workshop services/repairs where applicable
  • To identify and add parts to WIPs
  • Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers
  • To ensure parts are ordered/requisitioned once relevant authority is received
  • Inform customer of outstanding campaigns and arrange for work to be completed
  • To ensure customer reception area is maintained to a high professional standard at all times
  • To order/ arrange sub-contract work
  • To assist and develop parts sales with the objective of meeting relevant targets
  • To cost completed work and raise invoices
  • To account for all cash, cheques etc received and to ensure that all work done and parts used are charged to appropriate accounts
  • Build rapport with all staff and customers
  • To maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standards
  • To maintain invoice filing in an accurate, timely and efficient manner
  • To ensure up to date knowledge and training on all franchise requirements
  • To undertake such other tasks as may reasonably be required
  • To enhance the image and reputation of the company whilst supporting its commercial interests
  • To comply with good health and safety practice, all statutory requirements, company policies and standard procedures
Requirements:
  • Excellent customer service skills
  • Excellent interpersonal, verbal and written communications skills
  • Proven organisational and administration skills
  • Proactive approach to work
  • Able to work to deadlines
  • Problem solving skills
  • Technical knowledge
  • Analytical skills including working with statistical and costing information
  • Ability to work in a fast pace environment and multitask both alone and part of a team

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