HGV Service Advisor

4 weeks ago


Bicester, Oxfordshire, United Kingdom Hunter Knight Recruitment Full time

We are seeking a professional and experienced HGV Service Advisor to join our Commercial Service Team at Hunter Knight Recruitment. If you have HGV and customer service experience within a commercial vehicle setting, we would love to hear from you. We also invite applications from Service Advisors within other areas of the automotive industry who have a keen interest in learning all about the world of HGV.

You will work Monday to Fridays (42.5 hours per week) and 1 in 3 Saturdays (8.00am to 12 Noon) paid at 1.5 in addition to your salary and bonus.

Key Responsibilities:

  • Deal with customer needs face-to-face and over the phone with a professional and friendly approach
  • Work in Progress (WIP) control for the workshop
  • MOT and service scheduling
  • Updating customers with vehicle progress, monitoring all work to ensure that it is completed by the times required and to report any likely delays to the customer
  • Clarify for the customer and workshop the basis for the repair Retail / Warranty / Contract
  • To promote additional workshop services/repairs where applicable
  • To ensure that all work is completed to a high standard and to the customer's satisfaction


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