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HGV Service Advisor

1 month ago

Bicester, Oxfordshire, United Kingdom Hunter Knight Recruitment Ltd Full time
Job Title: Service Advisor HGV

We are seeking a skilled and experienced HGV Service Advisor to join our Commercial Service Team at Hunter Knight Recruitment Ltd.

Job Summary:

The ideal candidate will have excellent customer service skills, strong interpersonal and communication skills, and the ability to work in a fast-paced environment. They will be responsible for dealing with customer needs, managing work in progress, and ensuring that all work is completed to a high standard.

Key Responsibilities:
  • Deal with customer needs face-to-face and over the phone with a professional and friendly approach
  • Manage work in progress, including MOT and service scheduling
  • Update customers on vehicle progress and monitor work to ensure it is completed on time
  • Clarify the basis for repair with customers and the workshop
  • Promote additional workshop services and repairs where applicable
  • Identify and add parts to work in progress
  • Check account details and obtain authorisation for work
  • Ensure parts are ordered and requisitioned as necessary
  • Inform customers of outstanding campaigns and arrange for work to be completed
  • Maintain the customer reception area to a high professional standard
  • Order and arrange sub-contract work
  • Assist and develop parts sales to meet targets
  • Cost completed work and raise invoices
  • Account for all cash, cheques, and other payments received
  • Build rapport with all staff and customers
  • Maintain vehicle history and service records in an accurate and timely manner
  • Maintain invoice filing in an accurate and timely manner
  • Ensure up-to-date knowledge and training on all franchise requirements
  • Undertake other tasks as reasonably required
Requirements:
  • Excellent customer service skills
  • Excellent interpersonal, verbal, and written communication skills
  • Proven organisational and administration skills
  • Proactive approach to work
  • Able to work to deadlines
  • Problem-solving skills
  • Technical knowledge
  • Analytical skills, including working with statistical and costing information
  • Ability to work in a fast-paced environment and multitask both alone and as part of a team
Working Hours:

Monday to Friday (42.5 hours per week) and 1 in 3 Saturdays (8.00am to 12 Noon) paid at 1.5 in addition to salary and bonus.