Technical Account Manager

4 weeks ago


Liverpool, Liverpool, United Kingdom Reputation Full time
Unlock Your Potential as a Technical Account Manager at Reputation

Are you a technical expert with a passion for customer success? Do you thrive in a fast-paced environment where no two days are the same? We're seeking a highly skilled Technical Account Manager to join our team at Reputation, a leading provider of customer experience solutions.

About the Role

As a Technical Account Manager, you will be responsible for building and maintaining strong relationships with our top clients, ensuring their successful adoption and maximization of our Reputation platform. You will act as the primary technical liaison between our clients' technical teams and our internal organizations, providing exceptional service and support.

Key Responsibilities
  • Customer Advocacy: Tap into your customer-centric thinking and become an extension of our clients' business and technical teams.
  • Program Execution and Knowledge: Manage our clients' live program technical components, including troubleshooting and leading functional changes.
  • Lead Discovery of Technical Requirements: Partner with our Customer Success teams to document functional and technical requirements for expansion opportunities.
  • Issue Management: Proactively manage issues, risks, and dependencies to mitigate time, scope, and budget impacts.
  • Knowledge Sharing: Share best practices and tools with our clients to help them fully realize their investment in Reputation.
  • Quarterly Business Reviews: Partner with Customer Success Managers to support Quarterly Business Reviews by providing data and analysis.
  • Product Roadmap Influence: Influence our product roadmap with suggestions for improvements and new features.
Qualifications
  • BA/BS degree in Computer Science or Engineering or equivalent work experience.
  • 5+ years of experience working as a professional services consultant, Customer Success Engineer, Technical Account Manager, Solutions Architect, or similar.
  • PMP, Agile, Scrum, and/or certification(s) a plus.
  • Excellent communication, interpersonal, teamwork, and collaboration skills.
  • Experience with partner and customer relationship management.
  • Ability to write scripts, SQL, and noSQL queries, API calls, etc.
  • Strong organizational skills to include reporting on open issues, tracking decisions, and managing communications internally and externally.
  • Hands-on experience working with enterprise software infrastructure products (CRM, ERP, ORM, Survey platforms) in production environments.
What We Offer
  • Flexible working arrangements.
  • Career growth with paid training and tuition opportunities.
  • Active Employee Resource Groups (ERGs) to engage with.
  • An equitable work environment.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about how we handle the personal data of applicants, visit our website.

Applicants only - No 3rd party agency candidates.


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