Technical Solutions Consultant
4 weeks ago
About the Role
We are seeking a skilled Technical Account Manager to join our team at Reputation. As a Technical Account Manager, you will be responsible for working closely with our top clients to ensure successful adoption and maximization of their Reputation platform investment.
You will act as the primary technical liaison between our key customers' technical teams and program owners, ensuring customers receive exceptional service and support. The successful candidate will have a strong technical aptitude, excellent communication skills, and the ability to visualize and communicate complex technical architectures cleanly.
Key Responsibilities
- Customer Advocates: Tap into customer-centric thinking, become an extension of their business/technical teams, and be the direct, trusted advisor into all organizations within Reputation on behalf of the customer
- Program execution and Knowledge: Manage customer's live program technical components, including troubleshooting and leading functional changes required to maintain suitability of solution
- Lead discovery of technical requirement refinements in partnership with Reputation Customer Success teams, to document functional and technical requirements for expansion opportunities
- Proactively manage issues, risks, and dependencies to mitigate time, scope, and budget impacts
- Share best-practices and other tools and resources to help the client fully realize the investment in Reputation
- Stay actively engaged with the client's internal teams to ensure achievement of desired outcomes
- Partner with Customer Success Managers to support Quarterly Business Reviews by providing data and analysis
- Influence Reputation's product roadmap with suggestions for improvements and new features
Requirements
- BA/BS degree in Computer Science or Engineering or equivalent work experience
- 5+ years experience working as a professional services consultant, Customer Success Engineer, Technical Account Manager, Solutions Architect, or similar
- PMP, Agile, Scrum and/or certification(s) a plus
- Excellent communication, interpersonal, teamwork, and collaboration skills
- Experience with partner and customer relationship management
- Ability to write scripts, SQL and noSQL queries, API calls etc.
- Strong organizational skills to include reporting on open issues, tracking decisions and managing communications internally and externally
- Hands-on experience working with enterprise software infrastructure products (CRM, ERP, ORM, Survey platforms) in production environments
About Reputation
At Reputation, we believe in diversity, inclusion, and belonging. We are committed to building a performance-based culture where excellence is rewarded and careers are developed. Our executive management team is dedicated to creating a workplace where employees can thrive and make an impact.
What We Offer
- Flexible working arrangements
- Career growth with paid training tuition opportunities
- Active Employee Resource Groups (ERGs) to engage with
- An equitable work environment
Join Our Team
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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