Technical Solutions Specialist
2 weeks ago
As a Senior Technical Analyst with Henderson Scott, you will play a key role in providing expert technical support to our clients. This is an exciting opportunity to join a dynamic MSP and take your career to the next level.
About the Role
- Act as an escalation point for the other Support Engineers, offering advice and guidance
- Deliver and manage client projects
- Monitor and manage client issues, ensuring timely completion
- Investigate technical faults and provide regular updates to clients
- Collaborate with colleagues to deliver smooth IT implementations
- Provide exceptional customer support and technical advice while working to SLAs and KPIs
Key Skills & Experience
- Windows Server 2016, 2019, and 2022
- Office 365 - Exchange, SharePoint (Admin and Migrations), Dynamics
- Azure - Scoping and building Virtual Machines, Networking, and overall management
- Experience with Cyber Security tools and technologies
- Proficient in networking support with switches, routers, access points, firewalls, VPNs, VLANs, DNS, DHCP, TCP/IP, and WAN/LAN technologies
- Strong communication and problem-solving skills
- Previous experience in an MSP environment
What We Offer
- Competitive salary (£40k-£50k DOE)
- Hybrid working pattern (8:30am - 5:30pm, Monday to Friday)
- Opportunity for further career development and training
- Market-leading MSP in the Liverpool area
Apply now and take the first step in your next career opportunity.
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