Account Manager
3 weeks ago
Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? We're seeking a highly skilled Technical Account Manager to join our team at Reputation, a leading provider of customer feedback management solutions.
About the RoleAs a Technical Account Manager, you will be responsible for building and maintaining strong relationships with our top clients, ensuring their successful adoption and maximization of our Reputation platform. You will serve as the primary technical liaison between our clients' technical teams and our program owners, providing exceptional service and support to drive customer satisfaction and loyalty.
Key Responsibilities- Lead discovery of technical requirement refinements in partnership with our Customer Success teams, documenting functional and technical requirements for expansion opportunities.
- Proactively manage issues, risks, and dependencies to mitigate time, scope, and budget impacts.
- Share best-practices and other tools and resources to help clients fully realize the investment in our Reputation platform.
- Partner with Customer Success Managers to support Quarterly Business Reviews by providing data and analysis.
- Conduct regular technical reviews and health checks to ensure optimal system performance and customer satisfaction.
- BA/BS degree in Computer Science or Engineering or equivalent work experience.
- 5+ years experience working as a professional services consultant, Customer Success Engineer, Technical Account Manager, Solutions Architect, or similar.
- PMP, Agile, Scrum and/or certification(s) a plus.
- Experience with partner and customer relationship management.
- Ability to write scripts, SQL and noSQL queries, API calls etc.
- Hands-on experience working with enterprise software infrastructure products (CRM, ERP, ORM, Survey platforms) in production environments.
- Flexible working arrangements.
- Career growth with paid training tuition opportunities.
- Ample opportunities to learn and grow.
- Positive culture.
- Training and tools.
- Balance.
We believe in diversity, inclusion, and belonging. We see diversity and inclusion as the foundation for an equitable workplace. We offer a variety of benefits and perks, including flexible PTO, paid company holidays, 4 company provided 'Recharge Days', several active Employee Resource Groups, Employee Assistance Program, access to a wide variety of unique perks and apps, Fetch Pet Insurance, 401K, health, dental and vision insurance, paid maternity leave, and employer paid short term and long term disability and life insurance.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice. Applicants only - No 3rd party agency candidates.
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