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Rent Income Collection Specialist

2 months ago

Barking, Greater London, United Kingdom Adecco UK Limited Full time
Rental Income Support Officer Job Description

We are seeking a highly skilled Rental Income Support Officer to join our team in East London. This tenancy management role will involve maximizing income from a portfolio of rent accounts while providing excellent customer care to residents.

Key Responsibilities:
  • Manage rent accounts for a patch of tenancies with Assured Shorthold Tenancies
  • Maximize £8.5m of rent payments and sustain tenancies
  • Manage approximately 700 rent accounts, including parking bay license accounts
  • Visit residents to identify issues, complete follow-up actions, and refer to other teams for resident satisfaction
  • Collaborate with Neighbourhood Officers and external organizations like Advice Agencies and debt advice agencies
  • Make phone calls and complete home visits, with most contact through home visits
  • Make and monitor agreements with residents to repay rent arrears
  • Maximize Universal Credit take-up and provide early intervention for residents transitioning from legacy benefits

Requirements:
  • Comprehensive understanding of housing, Welfare Reforms, and Assured Shorthold Tenancies legislation
  • Experience in income management in private or social housing environments
  • Knowledge of welfare benefits policy and legislation
  • Experience in making sustainable arrangements for residents to repay rent arrears

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role, your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy