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Telephone Support Specialist

3 weeks ago

Barking, Greater London, United Kingdom beBee Professionals Full time £22,000 - £28,000

Job Overview

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We are looking for a skilled Telephone Support Specialist to join our team at beBee Professionals in Barking, United Kingdom. The ideal candidate will have excellent communication skills and the ability to resolve complex client issues efficiently.

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Key Responsibilities

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  • Handle incoming calls, emails, and chat inquiries from clients.">
  • Provide accurate product and service information.">
  • Solve client issues promptly and escalate when necessary.">
  • Process client orders and manage account details.">
  • Maintain records of client interactions and follow-up tasks.">
  • Collaborate with other departments to ensure client satisfaction.">
  • Support administrative tasks as needed.">
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Requirements

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  • Previous experience in customer service is highly desirable.">
  • Excellent communication and problem-solving skills.">
  • Able to handle multiple queries simultaneously while maintaining attention to detail.">
  • Proficient in Microsoft Office and CRM systems.">
  • Able to work independently and as part of a team.">
  • Flexibility to work weekends and varied shifts.">
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What We Offer

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We offer a competitive salary of approximately £25,000 - £35,000 per annum, depending on experience, along with a range of benefits including a pension scheme, healthcare coverage, training opportunities, and flexible working options.

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If you are passionate about delivering exceptional customer service and want to grow your career with a dynamic company, we encourage you to submit your application.