Workshop Operations Manager

6 days ago

Chelmsford, Essex, United Kingdom Lookers Full time

About the Role

We are seeking an experienced and skilled Workshop Controller to join our dynamic team at Lookers. As a key member of our Aftersales Department, you will play a crucial role in ensuring the smooth operation of our workshop, delivering exceptional customer service, and achieving business objectives.

Key Responsibilities

  • Supervise and motivate a team of technicians and apprentices to achieve daily targets and maintain high levels of customer satisfaction.
  • Proactively review and prioritize the daily workload to ensure efficient use of resources and minimize downtime.
  • Collaborate with the Service Manager to ensure the department provides the best possible service to customers and achieves agreed profits and retention levels.
  • Maintain high standards of quality control and inspection within the workshop and surrounding areas.
  • Liaise with colleagues and other departments to ensure a top-quality service for customers.
  • Schedule work to meet customer needs, taking into account workshop targets, job complexity, and part availability.
  • Assist with technical challenges and provide support to technicians during repairs.

Requirements

  • Minimum of NVQ Level 3 in Light Vehicle Maintenance and Repair (or equivalent) and a solid understanding of COSHH legislation, trade practices, and consumer legislation.
  • Experience managing a team within a busy Service/Workshop environment.
  • Excellent communication and leadership skills, with the ability to motivate and inspire a team.
  • Strong problem-solving and analytical skills, with the ability to prioritize tasks and manage multiple projects.
  • A full valid UK driving license is a must.

About Us

Lookers is a leading motor vehicle retailer, representing 32 vehicle manufacturers and selling and servicing a wide range of cars across the UK and Ireland. We offer a competitive benefits package, including enhanced holidays, eligibility to join our car scheme, critical illness cover, and more. We are committed to nurturing and developing our people, providing manufacturer brand and management training to enhance career development opportunities.

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