Service Operations Supervisor

3 months ago

Chelmsford, Essex, United Kingdom Lookers Full time

Position Overview

Join Lookers as a Service Operations Supervisor
Be part of our dedicated team in a modern automotive environment
Work Schedule: Monday to Friday with occasional Saturday mornings on a rota basis
Compensation: Competitive base salary plus performance-related bonuses

Are you a skilled Service Operations Supervisor seeking to elevate your career within a prestigious automotive brand? This role may be ideal for you. In this position, you will oversee and inspire our team of Technicians and Apprentices while effectively managing the daily operations of the workshop.

As a Service Operations Supervisor, you are vital to our organization and the Aftersales Division. Reporting to a supportive Aftersales Manager, you will receive continuous guidance to thrive in your position. You will also have the chance to participate in brand-specific training to refine your expertise within the luxury automotive sector.

The successful candidate will be responsible for managing the daily activities of the workshop, ensuring that service and repair technicians achieve their objectives. You will collaborate closely with the Service Manager to provide outstanding service to our clients while meeting profitability and customer retention targets. Your duties will include maintaining high standards of customer satisfaction through rigorous quality assurance.

  • Ensuring all service tasks are executed accurately, efficiently, and punctually
  • Cultivating relationships with vehicle manufacturers and offering technical assistance to Technicians
  • Adhering to company policies, DVSA regulations, health and safety standards, and OEM guidelines
  • Partnering with colleagues and other departments to deliver exceptional service
  • Organizing work schedules effectively to fulfill customer demands and workshop objectives
  • Supporting the team with technical challenges and preparing technical documentation

The ideal candidate will possess experience in the automotive sector, managing a team in a bustling Service/Workshop setting, along with an NVQ Level 3 in Light Vehicle Maintenance and Repair or an equivalent qualification. Familiarity with COSHH regulations, industry practices, and consumer rights legislation is essential. We welcome friendly, confident, and motivated individuals with a strong work ethic and a team-oriented mindset to apply. A valid UK driving license is required for this position.

About Lookers
Lookers, a prominent motor vehicle retailer in the UK, is seeking a committed Service Operations Supervisor to join our team. With numerous franchised dealerships across the UK and Ireland, we offer a variety of benefits, including:

  • Enhanced holiday entitlement that increases with service
  • Access to our vehicle schemes
  • Critical illness coverage and Life Assurance
  • Health and Mental Health support services
  • Improved parental leave policies
  • Company vehicle and additional earning opportunities

We provide tailored brand and management training to facilitate career growth and recognize our team's achievements through various awards. Join our inclusive and empowering workplace that values diversity and encourages individuals to reach their full potential.

Lookers is an equal opportunity employer, dedicated to fostering a discrimination-free workplace where everyone can succeed. If you align with our requirements, we look forward to reviewing your application for this rewarding Service Operations Supervisor role.

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