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Service Operations Coordinator

2 months ago

Chelmsford, Essex, United Kingdom Meridian Business Support Full time
Job Description

Meridian Business Support is delighted to be working with a leading independent 4x4 dealership to recruit a Service Administrator in a dynamic and fast-paced environment.

Key Responsibilities:
  • Assist workshop controllers with the daily running and organization of the workshop, ensuring seamless operations and efficient workflow.
  • Maintain a steady flow of digital job packs and load them into the workshop diary, guaranteeing accurate and up-to-date information.
  • Process daily invoices for completed jobs, ensuring timely and accurate payment.
  • Upload digital service history to relevant manufacturer online portals, maintaining a high level of accuracy and attention to detail.
  • Push lines for vehicle preparation as requested by the sales department, fostering a collaborative and efficient working relationship.
  • Monitor and maintain company reports, providing valuable insights and data-driven recommendations.
  • Manage payment records and conduct thorough file checks, ensuring compliance and accuracy.
  • Provide general support to the service team, contributing to a positive and productive work environment.
Person Specification:
  • Proven knowledge and experience of working with Microsoft packages (Outlook, Excel, Word, etc.), with a strong understanding of their applications in a dealership setting.
  • Experience of working with Keyloop, Kerridge, CDK, and Drive, with a solid understanding of their functionalities and benefits.
  • Previous experience within an Administrator/Service Advisor role in a dealership, with a strong understanding of the industry and its challenges.
  • High attention to detail, with a strong focus on accuracy and precision.
  • Excellent organizational skills, with the ability to manage a large administration workload and prioritize tasks effectively.
  • Friendly and expert communication and interpersonal skills, with the ability to build strong relationships with colleagues and clients.
  • A flexible approach to work duties, with a willingness to learn and adapt to new challenges and responsibilities.