Customer Retention Liaison Specialist
3 weeks ago
We are seeking a highly skilled Customer Support Co-ordinator to join our team at Johnson Controls. As a key member of the retention team, you will play a critical role in maintaining and enhancing customer relationships.
Responsibilities- Manage customer interactions, ensuring timely responses to enquiries and resolving issues efficiently.
- Co-ordinate emails and follow-ups to enhance customer loyalty and satisfaction.
- Support internal processes, suggesting efficiency improvements and promoting our brand by providing accurate information on products, policies, and procedures.
- Liaise with other departments to drive customer satisfaction and ensure records and systems are accurate and up-to-date.
- A 'customer first' attitude, with excellent customer service and objection-handling skills.
- Strong written and verbal communication, attention to detail, and ability to multitask, adapt to change, and work in a dynamic environment.
- Proficiency in using multiple PC applications simultaneously and excellent interpersonal skills and workload management to achieve KPIs.
- A competitive salary range of $50,000 - $65,000 per annum, depending on experience.
- Ongoing training and career opportunities within a market-leading company in a secure, growing market.
- The opportunity to become a product and brand expert, building a rewarding future with a reputable organisation.
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Customer Retention Specialist
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Customer Retention Specialist
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Customer Service Liaison
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