Customer Service Liaison

1 day ago


Manchester, United Kingdom Johnson Controls, Inc. Full time
About the Opportunity

We are seeking a highly skilled Customer Service Liaison to join our team at Johnson Controls, Inc. as a key player in maintaining and enhancing customer relationships with our retention team.

This exciting opportunity offers a chance to work for a market-leading company in a secure, growing market, with ongoing training and career opportunities available. You will become a product and brand expert, building a rewarding future with us.

Key Responsibilities
  • Serve as the primary contact for retentions-related administrative tasks across various communication channels.
  • Manage customer account updates, including cancellations and retentions, ensuring seamless service delivery.
  • Support internal processes and suggest efficiency improvements to optimize team performance.
  • Promote our brand by providing accurate information on products, policies, and procedures, fostering strong customer relationships.
  • Assist the Team Leader as needed, contributing to the team's success.
Requirements and Qualifications
  • A 'customer first' attitude, with exceptional customer service and objection-handling skills.
  • Excellent interpersonal skills and workload management abilities to achieve Key Performance Indicators (KPIs).
  • Familiarity with CBS/JDE/SMS/Salesforce is a plus, but not required.
Compensation Package

The estimated annual salary for this role is $65,000-$80,000, depending on experience and qualifications.



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