Technical Support Specialist

3 weeks ago


Farnborough, Hampshire, United Kingdom QinetiQ Full time

The Role

As an IT Support Agent at QinetiQ, you will be responsible for delivering high-quality technical support to our customers.

Key Responsibilities:

  • Provide 1st and 2nd line technical support via phone, the IT self-service portal, and in-person requests
  • Log, update, and manage all calls via the IT call logging system
  • Manage software licenses, including ordering and distribution
  • Manage and safeguard the confidentiality, integrity, and availability of company and customer information
  • Allocate technical calls to the relevant resolver group and initiate escalation procedures

This role is based full-time on-site at our Farnborough office with staggered shift patterns.

Essential Experience:

  • Previous experience working in an IT Service Desk environment
  • Experience with Office 365 and Microsoft Azure
  • Understanding of mobile telephony and smart devices

Our Benefits:

  • Adaptive and flexible working
  • Generous holiday allowance
  • Health Cash Plan, Private Medical Insurance, and Dental Insurance
  • Matched contribution pension scheme, with life assurance
  • Employee discount portal
  • Holiday Trading
  • Support for the Armed Forces community
  • Payroll Giving and Volunteering

Our volunteering programme enables our people to use their professional skills to make a positive difference in our local communities.



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