Technical Support Specialist
3 weeks ago
The Role
As an IT Support Agent at QinetiQ, you will be responsible for delivering high-quality technical support to our customers.
Key Responsibilities:
- Provide 1st and 2nd line technical support via phone, the IT self-service portal, and in-person requests
- Log, update, and manage all calls via the IT call logging system
- Manage software licenses, including ordering and distribution
- Manage and safeguard the confidentiality, integrity, and availability of company and customer information
- Allocate technical calls to the relevant resolver group and initiate escalation procedures
This role is based full-time on-site at our Farnborough office with staggered shift patterns.
Essential Experience:
- Previous experience working in an IT Service Desk environment
- Experience with Office 365 and Microsoft Azure
- Understanding of mobile telephony and smart devices
Our Benefits:
- Adaptive and flexible working
- Generous holiday allowance
- Health Cash Plan, Private Medical Insurance, and Dental Insurance
- Matched contribution pension scheme, with life assurance
- Employee discount portal
- Holiday Trading
- Support for the Armed Forces community
- Payroll Giving and Volunteering
Our volunteering programme enables our people to use their professional skills to make a positive difference in our local communities.
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