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Customer Service Manager

1 month ago

Sandwell District, Sandwell, United Kingdom Central Parking Full time

The Role

We are seeking a highly skilled Customer Service Manager to join our team in Wigan. As a key member of our management team, you will be responsible for ensuring the smooth delivery of our contract and maintaining high-quality standards.

Key Responsibilities

  • Assist the Customer Service Manager in ensuring the contract is delivered to the highest standard.
  • Conduct disciplinaries and grievances, ensuring all processes are followed in line with company policy.
  • Manage resources, including staff deployment, to ensure contractual requirements are met.
  • Monitor and report on Key Performance Indicators, identifying trends and implementing remedial action where necessary.
  • Develop, coach, and monitor the supervisory team in relation to cost control, supervisory skills, Health & Safety, and environmental issues.
  • Set objectives, conduct appraisals, and identify training needs for operational staff.
  • Monitor and manage staff absence and lateness.
  • Monitor budget and contract spend in relation to uniform, stationery, and other supplies.

Requirements

  • Minimum 36 months management experience gained within the last 3 years at Team Manager or equivalent level.
  • Strong people management skills, including coaching, training, and recruiting.
  • Experience of monitoring KPIs and preparing reports.
  • Experience of dealing with disciplinary issues, with a good understanding of policy and procedure.

What We Offer

  • Competitive salary of £28,000-£30,000 per annum, depending on experience.
  • Pension scheme.
  • 28 days annual leave, including 8 Bank Holidays.
  • Training and promotion opportunities.
  • Employee discount scheme.

We are committed to creating a fair and inclusive work environment, where everyone has the opportunity to succeed. If you are a motivated and experienced Customer Service Manager, we would love to hear from you.