Customer Service Manager

4 weeks ago


Sandwell District, Sandwell, United Kingdom Central Parking Full time

The Role

As a Customer Service Assistant Manager at Central Parking, you will be working as part of the Management team to ensure all operational conditions and service level agreements are met through all aspects of the contract.

Key Responsibilities

  • Assist the Customer Service Manager in ensuring the smooth delivery of the contract.
  • Conduct disciplinaries and grievances within the contract, ensuring all processes are followed in line with company policy.
  • Manage resources, including ensuring effective deployment of staff throughout the contract, ensuring contractual requirements are met.
  • Monitor and report on Key Performance Indicators to the Contract Manager, identifying trends and instigating remedial action where necessary.
  • Develop, coach, and monitor the supervisory team in relation to cost control, supervisory skills, Health & Safety, and environmental issues.
  • Set objectives, conduct appraisals, and identify training needs for operational staff.
  • Monitor and manage staff absence and lateness.
  • Monitor budget and contract spend in relation to uniform, stationery, and other supplies, ensuring effective cost control.

Requirements

  • Minimum 36 months management experience gained within the last 3 years at Team Manager or equivalent level, where you managed a team of supervisors or equivalent grade or above.
  • Strong people management skills, gained within a diverse workforce, including coaching, training, and recruiting skills.
  • Experience of monitoring KPIs and preparation of reports.
  • Experience of dealing with disciplinary issues, with a good understanding of policy and procedure.

What We Offer

  • A competitive salary of £28,000-£30,000 per annum, depending on experience.
  • A pension scheme.
  • 28 days annual leave, including 8 Bank Holidays.
  • Training and promotion opportunities.
  • An Employee Discount Scheme.


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