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Pension Administration Director

2 months ago

Redhill, Surrey, United Kingdom Willis Towers Watson Full time
Pension Administration Manager

Willis Towers Watson is seeking a highly experienced Pension Administration Manager to deliver a high-quality pension administration service to our clients.

Key Responsibilities:
  • Ensure the quality and performance of the pension administration service meets the defined objectives.
  • Adhere to the change, quality assurance, and operational excellence frameworks to deliver a quality service.
  • Accountable for ensuring Team Leads conduct activities in line with internal procedures, policies, and legislation, including industry standards.
  • Create a collaborative culture where processes are applied consistently within the team.
The Requirements:
  • Experience: Highly experienced in creating and managing high-performing teams.
  • Staffing and Training: Evidence of developing and implementing staffing and training plans to maximize quality, efficiency, utilization, and productivity.
  • Leadership: Ability to create a one-team mindset that mentors and develops employees to help create a high-performance organization and a capacity for future leaders.
  • Line Management: Ensure that structures and systems for line management are in place and consistently followed across the team.
  • Scheme Experience: Experience in dealing with DB, DC, and hybrid occupational schemes is essential.
  • Time Management: Excellent time management skills and the ability to oversee multiple concurrent projects, including the ability to support conflict resolution and the removal of escalated blockers.