Experienced Pensions Administrator

1 month ago


Redhill, Surrey, United Kingdom WTW Full time
About the Role

We are seeking an experienced Pensions Administrator to join our team at WTW. As a key member of our team, you will be responsible for the administration of occupational pension schemes, ensuring that our clients receive a high-quality service.

Key Responsibilities
  • Communicate effectively with clients and members via various channels, providing a quality customer experience.
  • Deal with simple queries and requests, using standard procedures and letters.
  • Recognize and escalate potential problems and complaints, adhering to our complaints procedure.
  • Monitor your workflow to ensure service levels are achieved, and accurately perform manual calculations.
  • Assist the wider team in more complex projects and tasks, and help to provide an efficient, professional service to meet client needs.
  • Develop knowledge of clients' pension schemes and identify areas for improvement, communicating your findings to the Senior Administrator or Team Leader.
What We Offer

As a Pensions Administrator at WTW, you will benefit from a competitive salary, excellent benefits package, and opportunities for professional development. Our hybrid workstyle allows for a mix of remote, in-person, and in-office interactions, depending on the needs of the team and clients.

We trust our colleagues to know their work and the people, tools, and environment they need to be successful. Our flexibility is rooted in trust, and we offer a supportive and collaborative work environment.



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