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Senior People Advisor

4 weeks ago

London, Greater London, United Kingdom Wise Full time

We're looking for a Senior People Advisor to join our People Operations team in the London office on a 12-month fixed-term contract. This role is a unique opportunity to have an impact on Wise's mission and assist our Wisers, Leads, and teams in delivering a seamless employee experience throughout the entire 'Wiser' journey.

This role will report to our EMEA ER Lead based in London.

Your Mission:

As one team, our People Operations' (part of People Services) vision is to create fast, convenient, transparent Wiser support, powered by smart tech and human advice. To help us get there, you'll have the exciting opportunity to own Employee Relations (ER) matters across a number of business functions in London, providing important insights and sound recommendations for policy and process changes, and ensuring key stakeholders are continually informed of legislation, law, and regulation updates.

You'll also provide input on team goals, KPIs, efficiencies, process improvements, and future optimization of our People Operations team, through deliverables in local and global projects.

Key Responsibilities:

  • Independently own ER matters end-to-end within your dedicated business functions, supporting and advising Wisers and Leads through a significant volume and range of complex situations (from internal conflict management to external escalated cases), and balancing our exposure and appetite to risk in the process.
  • Partner with People Advisors around the globe in any cross-geographical ER cases, navigating complexity and flexibility with DEI and legal considerations.
  • Collaborate with People Partners to complement their functional business insights with your ER data and expertise.
  • Analyse and identify data-driven trends to help educate and advise our functions and the Senior Leadership team on business focus areas and better ER practices.
  • Proactively keep up to date with local employment laws and working practices, sharing knowledge and collaborating with the Support subteam to ensure our guidelines, policies, and processes are compliant and we continue to give customer-centric advice.
  • Review our current and evolving operational processes (across all aspects of the Wiser journey from onboarding to offboarding) and identify improvements to help us scale the impact of the People team without compromising the Wiser experience.
  • Own and contribute to projects both on a local and global level, providing advisory input to help us collaboratively shape the future of Wise as we continue to grow.
  • Update and deliver People-related training sessions in order to upskill our Leads and address knowledge gaps that are highlighted in our ER data.

This role will give you the opportunity to:

  • Contribute strategic thinking towards the bi-annual planning cycles: attend global review sessions, collate data on team performance, share ideas for improvements, and lead new projects.
  • Create continuous improvement within the team: partner with your global team to recommend new approaches and changes in policy and procedures, co-creating solutions with a global and mass customization outlook.
  • Maximize advisory impact and partnership: collaborate with the People Partners (HRBPs) and senior stakeholders to share advisory data and trends to drive empowered and inclusive stakeholder relationships.

About You:

  • Strong HR experience: previous and demonstrable experience in a HR Advisor/ER Specialist role, owning and advising on a range of ER matters end-to-end, and ready to take your existing experience to the next level.
  • Subject matter expert in employment law and ER advice: Senior Leadership will look to you for sound advice on a variety of complex cases.
  • Strong growth mindset: being resilient to and excited about change in a hyper-growth environment, with the opportunities it brings and the multiple projects you'll be involved with simultaneously.
  • Data-driven: you always start with data, facts, and insights to help inform your approach through storytelling to solving problems and analyzing needs.
  • A heap of empathy and emotional intelligence: you'll need to be able to communicate effectively and inclusively, both in person and in writing, and deal with confidential information in a professional manner.

Some extra skills that would be great:

  • Financial services experience: you possess deeper insight to empower our team further with our commercial strengths, weaknesses, opportunities, and threats.