Software Support Specialist

20 hours ago


Gloucester, Gloucestershire, United Kingdom Ad Warrior Ltd Full time
Job Summary

We are seeking a skilled Software Support Specialist to join Ad Warrior Ltd, a family-run business providing customised software solutions for the windows and doors industry. The successful candidate will be responsible for delivering exceptional customer support via phone, remote sessions, and email.

Key Responsibilities
  • Customer Support: Provide timely and effective troubleshooting and resolution of technical issues related to our Windows-based software.
  • Software Training: Offer comprehensive guidance and training to customers, helping them navigate and utilise the features of our software effectively.
  • Troubleshooting & Problem Solving: Diagnose and resolve software issues on Windows-based systems, ensuring minimal disruption to customers' workflow.
  • Software Updates: Assist clients with the installation of software updates and provide necessary guidance on new features and changes.
  • Collaboration with Development Team: Work closely with the development team to communicate recurring issues or feature requests from customers to help improve the software.
Requirements
  • Technical Skills:
    • Proficiency with Windows-based systems (Windows 10/11).
    • Basic understanding of software installation, configuration, and troubleshooting.
    • Familiarity with remote desktop tools and support software.
    • Experience with technical support and customer service roles, preferably in a software or IT environment.
  • Salary: £22,000 - £25,000 per annum, depending on experience, plus flexible working options, work-life balance, and opportunities for professional growth.
  • Benefits: Competitive salary, flexible working hours, work-life balance, and opportunities for career advancement within the company.


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