Software Support Specialist

6 days ago


Gloucester, Gloucestershire, United Kingdom Brite Recruitment Full time
First Line Technical Support Role

We are seeking an experienced Software Support Specialist to join our team in Gloucestershire.

Key Responsibilities:

  • Provide timely and effective technical support to clients via various communication channels.
  • Identify, diagnose, and resolve software-related issues and technical problems.
  • Assist clients with the installation and initial configuration of software products.
  • Stay up-to-date with the latest software updates and features, sharing knowledge with clients.
  • Elevate complex issues to senior support teams for further assistance.
  • Deliver basic training to clients on using software effectively.
  • Maintain accurate records of client interactions, technical issues, and resolutions.
  • Collaborate in testing new software releases and updates to identify and report bugs.

About the Role

  • This is a full-time position requiring strong problem-solving and analytical skills.
  • Excellent verbal and written communication skills are essential for this role.
  • You must be self-motivated with a positive attitude and able to work under pressure while maintaining quality and attention to detail.
  • Prior experience in a Technical Support role or relevant IT qualifications are highly desirable.

What We Offer

  • A competitive salary range of £25,500 - £26,000 per annum.
  • The opportunity to work in a dynamic environment with a talented team.

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