Sales and Customer Service Representative

3 weeks ago


Warrington, Warrington, United Kingdom Amplifon Full time

Role Overview

We are seeking a highly skilled Sales and Customer Service Advisor to join our team at Amplifon. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and sales support to our clients.

Key Responsibilities

  • Manage the diary to ensure a seamless customer experience, balancing sales and service appointments to meet customer needs.
  • Develop and maintain strong relationships with existing and potential customers, providing personalized welcome calls and promoting our services to maximize attendance and revenue.
  • Play an active role in generating revenue by scheduling appointments and promoting add-on products to customers and prospects.
  • Manage stock levels and maintain a visually appealing store environment in line with Amplifon's guidelines and standards.

Requirements

  • Computer literate with basic knowledge of Outlook, Teams, and OneDrive, with experience of working on internal databases or appointment booking systems preferred.
  • Sales skills with the ability to support audiologists in achieving sales targets.
  • A proactive mindset with a willingness to be flexible, agile, and react positively to change.
  • Strong organizational skills with the ability to plan and prioritize your own workload.

About Amplifon

Amplifon is a global leader in the hearing care industry, dedicated to delivering exceptional customer service and support to our clients. We offer a range of development opportunities to help you grow and succeed in your career.



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