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Customer Service Representative

1 month ago

Warrington, Warrington, United Kingdom Grupo Tradebe Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Grupo Tradebe. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.

Main Responsibilities

Provide outstanding support to customers through various communication channels, including telephone, email, and live chat.

Process customer sales orders, manage inquiries, and resolve issues in a timely and professional manner.

Collaborate with internal teams, including Sales, Operations, and Finance, to ensure seamless customer experience.

Achieve customer Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

Requirements

Excellent communication and problem-solving skills.

Proven experience in a customer-focused environment, with a track record of delivering exceptional customer service.

Ability to work effectively in a team environment, with strong attention to detail and organizational skills.

Proficiency in MS Office, including Excel and Outlook, with advanced Excel skills a plus.

What We Offer

Competitive salary and benefits package.

Opportunities for career growth and professional development.

Collaborative and dynamic work environment.

Recognition and rewards for outstanding performance.

How to Apply

Interested candidates should submit their application, including a cover letter and resume, to [insert contact information].

We look forward to hearing from you