Customer Service Coordinator
4 weeks ago
At Wessex Water, we are seeking a highly organized and communicative Customer Service Coordinator to join our team. In this role, you will be responsible for processing water main applications, producing offer letters and legal agreements, and administering development projects throughout their lifecycle.
Key Responsibilities:
- Process applications received from customers and produce offer letters and legal agreements
- Obtain designs to serve developments that require new water mains and services
- Administer development projects to ensure all infrastructure charges, inline mains connections, and plot-to-postal addresses are provided
Requirements:
- Good communication and time management skills
- IT literacy and proficiency in Microsoft Excel, Word, and Outlook
- Knowledge of water sector guidance and experience working in the water industry
- Basic understanding of DMEX and good customer service skills
What We Offer:
- Total pension contributions up to 20%
- Career progression and professional development opportunities
- 25 days' holiday rising to 28 with length of service
- Healthcare package and life assurance
About Us:
We are one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West. We aim to have a positive impact on the communities we serve and the natural environment.
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