Customer Service Representative

4 weeks ago


Swindon, Swindon, United Kingdom QA Full time

Role Overview:

As a Customer Service Coordinator at QA, you will play a vital role in delivering exceptional customer experiences. We are seeking an enthusiastic and organised individual to join our team and provide comprehensive support to our customers, stakeholders, and colleagues.

Key Responsibilities:

  1. Provide high-quality support to customers via email and phone, ensuring timely and accurate responses to their queries.
  2. Coordinate internal resources to ensure seamless delivery of our services and programmes.
  3. Collaborate with the team to achieve shared goals and objectives.
  4. Use well-documented processes to navigate a steady flow of enquiries and provide thorough and helpful responses.

Requirements:

  1. A passion for delivering exceptional customer service.
  2. Proficiency in MS Office applications.
  3. Excellent communication and interpersonal skills.
  4. Ability to work under pressure and meet deadlines.
  5. Adaptability and a willingness to learn.

About QA:

At QA, we are committed to powering people's potential. We believe in the importance of delivering high-quality training and support to help individuals and organisations succeed in the digital world.



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