Customer Service Support Specialist

4 weeks ago


Swindon, Swindon, United Kingdom QA Full time

The role of a Customer Service Coordinator with QA involves providing exceptional support to colleagues, stakeholders, and learners. As the first point of contact, you will offer high-quality support and coordinate internal resources to ensure seamless delivery of services and programs. Your day will begin with a team catch-up to ensure everyone is informed and supported. You will then spend your time supporting contracted customers via email and phone, guiding them through the booking journey from course selection to post-session feedback. Utilizing well-documented processes, you will navigate a steady flow of enquiries, providing thorough and helpful responses. Your strong communication skills and attention to detail will enable you to build lasting relationships with customers, both internally and externally, while delivering an exceptional customer experience.



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