Customer Operations Support Specialist
4 weeks ago
Customer Operations Support Specialist
At Infotree Global Solutions, we're looking for a skilled Customer Operations Support Specialist to join our team. As a key member of our Customer Operations Support team, you'll collaborate closely with our Supply Chain Analysts to ensure smooth and timely execution of orders and shipments for our EMEA customers.
This role is ideal for a proactive professional who thrives in a fast-paced environment, loves solving challenges, and is comfortable working with a diverse set of data and reporting tools.
Key Responsibilities:- Order Fulfillment & Support: Manage the full cycle of order fulfillment, including creating, modifying, and cancelling orders as needed.
- Customer Queries: Address transactional queries related to lead times, shipment statuses, and related logistics, providing accurate and timely updates to our valued customers.
- Data Reporting & Analysis: Support team data reporting activities, including pulling data, analyzing reports, and updating dashboards (training provided).
- Logistics Collaboration: Work closely with the logistics team to track shipment statuses and conduct data analysis on logistics performance.
- Process Documentation: Develop and document new workflows to streamline processes and support training efforts.
- Interpersonal Skills: You bring emotional intelligence, active listening, and empathy to every customer interaction.
- Communication Expertise: A clear and professional communicator skilled at building productive networks and leading valuable discussions.
- Data-Driven Mindset: Able to identify patterns, think strategically, and provide creative solutions based on data insights.
- Organized & Flexible: Highly organized with a strong ability to prioritize tasks and adapt quickly in response to dynamic market needs.
- Collaborative & Problem-Solving Focused: Proven track record of working well in teams and solving cross-functional issues with a proactive attitude.
- 5 years of experience in customer or product supply chain management.
- Bachelor's degree in supply chain management, logistics, business management, or related field.
- Advanced Excel skills (Power Query, VBA, pivot tables, etc.) and proficiency in Power BI and Microsoft PowerPoint.
- Demonstrated experience working in fast-paced, change-oriented environments.
-
Customer Operations Support Specialist
4 weeks ago
Swindon, Swindon, United Kingdom Infotree Global Solutions Full timeCustomer Operations Support SpecialistAt Infotree Global Solutions, we're redefining industry standards and delivering advanced solutions for high-performance data storage products. Our organization values customer-focused operational support, impactful teamwork, and an environment where proactive problem-solving is celebrated.This role is ideal for a...
-
Operational Support Specialist
4 weeks ago
Swindon, Swindon, United Kingdom Babcock International Group Full timeJob Title: Operational Support SpecialistAt Babcock International Group, we're working to create a safe and secure world, together. As an Operational Support Specialist, you'll play a vital role in supporting the Service Delivery team within the Infrastructure Operations area.The RoleAs an Operational Support Specialist, you'll be responsible for assisting...
-
Customer Service Operations Specialist
2 weeks ago
Swindon, Swindon, United Kingdom Infotree Global Solutions Full timeAbout the RoleWe are seeking a highly skilled Customer Service Operations Specialist to join our team at Infotree Global Solutions. The ideal candidate will have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.Key ResponsibilitiesOrder Fulfilment and Support: Manage the full cycle of order...
-
Swindon Customer Support Specialist
4 weeks ago
Swindon, Swindon, United Kingdom beBee Professionals Full time £22,000 - £28,000At beBee Professionals, we are looking for a Swindon Customer Support Specialist to deliver exceptional customer experiences and resolve issues efficiently.Key Responsibilities:Manage customer inquiries through various channels.Offer accurate product and service information.Address customer complaints and escalate when necessary.Process customer orders and...
-
Frontline Support Specialist
1 month ago
Swindon, Swindon, United Kingdom beBee Professionals Full time £25,000 - £35,000beBee Professionals in Swindon is seeking a Frontline Support Specialist to join our team. As a Frontline Support Specialist, you'll be responsible for delivering exceptional customer service and supporting the operational workflow.Key Responsibilities:Engage with customers to provide service and support.Participate in all aspects of the operational...
-
Customer Support Operations Manager
4 days ago
Swindon, Swindon, United Kingdom Arval BNP Paribas Group Full timeAbout the OpportunityAs a Customer Support Operations Manager at Arval BNP Paribas Group, you will be responsible for leading a team of professionals in managing customer relationships and resolving financial difficulties. Your primary goal will be to ensure that your team provides exceptional service while complying with regulatory requirements.The ideal...
-
Operational Support Specialist
2 months ago
Swindon, Swindon, United Kingdom beBee Professionals Full time £25,000 - £35,000Customer Service RolebeBee Professionals in Swindon is seeking enthusiastic individuals to fill Customer Service positions in our fast-paced environment. As a key member of our team, you will deliver exceptional customer experiences and contribute to our operational success.Responsibilities:Engage with customers, providing service and support to meet their...
-
Classroom Support Specialist
3 weeks ago
Swindon, Swindon, United Kingdom Hays Specialist Recruitment Limited Full time**Your New Role**As a Classroom Support Specialist, you will be working alongside a classroom teacher to set up activities, encourage engagement, and provide general support to students. This will involve supporting children in varying group sizes and on a 1:1 basis if required.**Key Responsibilities**Supporting the classroom teacher in setting up activities...
-
Field Operations Specialist
1 month ago
Swindon, Swindon, United Kingdom CV-Library Full timeJob SummaryWe are seeking a skilled Field Operations Specialist to join our team. As a Field Operations Specialist, you will be responsible for completing final configuration and testing prior to customer handover, as well as post-handover maintenance and support tasks.Key ResponsibilitiesConfiguration, fault-finding, and maintenance of third-party...
-
Pharmaceutical Operations Specialist
2 weeks ago
Swindon, Swindon, United Kingdom Catalent Full timeCatalent is currently recruiting for a Deviation and Compliance specialist to join the Operations team.This role will drive investigation and technical write-up of operations deviations, including laboratory manufacturing investigations.The role works closely with the operations team and support functions, including engineering, utilities, and quality.The...
-
Swindon, Swindon, United Kingdom Edenred Full timeAt Edenred, we are revolutionizing the way companies connect with employees and merchants worldwide. Our innovative solutions improve the lives of millions, making us a leader in our industry.We are seeking an exceptional Technical Support Specialist for Service Operations to join our growing team. As a Frontline Technical Support Engineer, you will play a...
-
Van Operations Specialist
3 weeks ago
Swindon, Swindon, United Kingdom Grupo Tradebe Full timeJoin Grupo Tradebe as a Van Operations Specialist and become a key player in our waste collection team. As a Van Driver, your main responsibility will be to ensure that all waste collections are carried out in accordance with company procedures and legislation, capturing all revenue. This includes collecting customers' waste in a safe and professional...
-
Quality Operations Specialist
4 weeks ago
Swindon, Swindon, United Kingdom Network Rail Full timeAbout the RoleWe are seeking a highly skilled Quality Operations Specialist to join our team in Wales and Western region. As a Quality Operations Specialist, you will be responsible for delivering all on-track machine operations to the required timescales, quality, and specification.Key ResponsibilitiesDeliver all on-track machine operations to the required...
-
Customer Support Specialist
3 weeks ago
Swindon, Swindon, United Kingdom Thames Water Full timeJob Title: Service Desk AgentAbout the Role:At Thames Water, we're committed to delivering life's essential service to our customers, communities, and planet. As a Service Desk Agent, you'll play a crucial role in providing excellent IT service to our employees and contractors, using various communication channels and offering support through our Digital...
-
IT Support Specialist
4 weeks ago
Swindon, Swindon, United Kingdom Verelogic Full timeAbout the Role:We are seeking an IT Support Specialist to join our team at Verelogic. As an IT Support Specialist, you will be the first point of contact for our IT user community, providing excellent IT support services and resolving IT-related issues.Key Responsibilities:Assess, troubleshoot, and resolve end-user computing issues using established...
-
Technical Support Specialist
2 weeks ago
Swindon, Swindon, United Kingdom Thermo Fisher Scientific Full timeKey Responsibilities:Provide 2nd line technical support for desktop and laptop equipment, associated peripherals, and IT infrastructure within the EMEA region.Ensure the continued operation of hardware and software, adhering to defined Service Level Agreements (SLAs).Support existing and new IT infrastructure and applications, collaborating with Network...
-
Cleaning Operations Specialist
4 weeks ago
Swindon, Swindon, United Kingdom Iceland Full timeAbout the RoleWe are seeking a highly motivated and detail-oriented Cleaning Operations Specialist to join our team at Iceland. As a Cleaning Operations Specialist, you will play a vital role in maintaining the cleanliness and organization of our stores, ensuring a positive experience for our customers.Key Responsibilities:Maintain high standards of...
-
ICT Support Specialist
1 month ago
Swindon, Swindon, United Kingdom Planet Recruitment Full timeJob Summary:We are seeking a skilled ICT Support Specialist to join our team at Planet Recruitment. As an ICT Support Specialist, you will be responsible for maintaining all IT hardware and services across our clients' sites, as well as helping them improve the standard of their ICT provisions and enable them to deliver effective teaching and learning...
-
IT Support Specialist
4 weeks ago
Swindon, Swindon, United Kingdom Verelogic Full timeIT Support SpecialistOur client is seeking an IT Support Specialist to join their team in Swindon. This is a full-time, permanent position, offering a competitive salary and a range of excellent benefits.About the Role:As an IT Support Specialist, you will report to the IT Operations Manager and work with an office-based team, acting as the first point of...
-
Technical Support Specialist
3 weeks ago
Swindon, Swindon, United Kingdom Edenred Full timeRole OverviewEdenred PayTech is a leading provider of payment solutions, and we are seeking a highly skilled Technical Support Specialist to join our Service Operations team. As a Technical Support Specialist, you will play a critical role in delivering world-class, seamless 24/7 IT operations support to our clients.Key ResponsibilitiesProactively identify...