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Customer Service Liaison

4 weeks ago

Swindon, Swindon, United Kingdom QA Full time

Role Overview:

The Customer Service Coordinator role at QA is an exciting opportunity to provide exceptional support to colleagues, stakeholders, and learners. As a key member of our team, you will be responsible for delivering high-quality support and coordinating internal resources.

Key Responsibilities:

  • Provide support to colleagues, stakeholders, and learners through email and phone.
  • Guide customers through their booking journey, from finding the right course to ensuring they enjoyed the session.
  • Use well-documented processes to navigate enquiries and provide thorough responses.
  • Provide quotes, make bookings, and support with general course queries.
  • Build lasting relationships with customers, both internally and externally.

Requirements:

  • A passion for delivering great customer service.
  • Proficiency with MS Office applications.
  • Great free-typing skills.
  • Happy to work to tight deadlines.
  • Be adaptable and a quick learner.
  • Be happy to work within a bustling office environment.

About QA:

At QA, our mission is to power people's potential. We believe in reskilling, upskilling, and providing bespoke training methods to transform the workforce and fuel business success. Our team is dedicated to delivering exceptional customer service and supporting our customers in achieving their goals.