Senior Operations Manager

1 month ago


London, Greater London, United Kingdom Arriva UK Bus Ltd Full time

We are seeking a seasoned professional to lead our bus service delivery team at Arriva UK Bus Ltd.

The successful candidate will be responsible for managing the day-to-day operations of our bus services, ensuring customer satisfaction and achieving service and performance targets within budget.

Key responsibilities include:

  • Ensuring compliance with health and safety policies and statutory obligations.
  • Overseeing service delivery and maintaining relationships with key stakeholders, including local authorities and customers.
  • Leading, motivating, and developing teams to ensure the right skills and capabilities are in place.
  • Acting as a visible leader, promoting high performance and managing disciplinary matters when needed.
  • Ensuring operational compliance and profitability.
  • Supporting budget planning, monitoring financial performance, and taking corrective actions as necessary.

The ideal candidate will have a strong background in transportation operations, leadership, and customer service, with experience working with trade unions and managing safe, compliant environments.

This is a challenging and rewarding role that requires a high level of professionalism, integrity, and dedication to delivering exceptional customer service.



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