Ward Clerk/Receptionist

2 days ago

Goole, East Yorkshire, United Kingdom NHS Foundation Trust Full time

Job Overview

We are seeking a highly organized and customer-focused individual to join our team as a Ward Clerk/Receptionist at Goole Hospital. This role is instrumental in providing a welcoming and professional service to patients and visitors, ensuring the efficient running of the ward areas across the Trust.

The successful candidate will be responsible for admitting and discharging patients in a timely manner, ensuring relevant post-admission information is sent to the relevant person(s). They will also be responsible for tracking patients through the process, validating and auditing to ensure timely and efficient care.

Main Duties

As part of a team, the post holder will offer support to ensure patients receive a professional and caring service within clinical timescales. This will involve admitting, transferring, and discharging patients, attending to patient outcomes on the Trust's electronic system, and ensuring patient demographic details are accurate and up-to-date.

The post holder will also liaise with clinical teams to ensure all necessary documentation is completed in a timely manner, investigation appointment requests are received by the appropriate department, and patient Health Record folders are requested as needed.

Working for Our Organisation

Northern Lincolnshire and Goole NHS Foundation Trust is part of one of the largest acute and community Group arrangements in the NHS, serving over 1.65 million people. We are committed to delivering world-class hospital and community services, employing nearly 20,000 staff across five main hospital sites.

We value diversity and inclusion, and welcome applications from individuals with a range of backgrounds and experiences. We are committed to creating a fair and supportive working environment, where contributions are recognized and valued.

Person Specification

Education and Qualifications

Essential Criteria

  • Good level of general education

Desirable Criteria

  • NVQ2 in Administration or willingness to work towards NVQ Level 2
  • Previous experience of working in a customer services environment

Occupational Experience

Essential Criteria

  • Previous experience of working in a customer services environment

Desirable Criteria

  • Time Management Skills or experience of working with a busy/demanding environment
  • Experience of working with the general public
  • Experience of scheduling/co-ordinating activities and/or resources

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