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Medical Secretary

2 months ago

Goole, East Yorkshire, United Kingdom NHS Foundation Trust Full time

Job Overview

We are seeking a highly skilled and organized Medical Secretary to join our team at the NHS Foundation Trust. As a Medical Secretary, you will play a vital role in ensuring the smooth operation of our patient pathways, providing exceptional customer service, and working closely with our multidisciplinary team.

Main Responsibilities

• Process and log all referrals, including paper and Choose and Book, in line with Trust Access Policy and specialty SOP
• Schedule new and follow-up appointments for patients with the most appropriate clinician, ensuring capacity is proactively and efficiently used
• Ensure any diagnostic and investigations required as part of the patient pathway have been requested, including those carried out at other Trusts and are available before clinic day
• Coordinate appointments and procedures at other hospitals and organizations, where required
• Ensure clinic outcomes are recorded accurately on PAS, including those for offsite clinics
• Lead on the completion of clinic cancellation forms and process according to SOP
• Reschedule outpatient clinics as requested, in line with waiting time targets
• Use the Trust's medical transcription system and ensure that urgent letters are processed in accordance with SOP
• Liaise with patient records staff, ward clerks, and other organizations to ensure all medical notes, referral letters, results, and discharge summaries are available for outpatient appointments and consultations
• Recognize when patients are on cancer pathways and liaise with Cancer Trackers to ensure patients are handed over appropriately

Working for Our Organization

The NHS Foundation Trust is part of one of the largest acute and community Group arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion. We are committed to delivering world-class hospital and community services for the 1.65 million people we serve.

Person Specification

Education and Qualifications

Essential Criteria

  • • RSA III or equivalent administration qualification
  • • GCSE or equivalent in English and Maths, grades A-C or equivalent experience
  • • NVQ level II in business administration/customer care or acquired equivalent experience

Desirable Criteria

  • • Computer Literacy Course e.g. ECDL

Occupational Experience

Essential Criteria

  • • Experience of using full range of IT systems and patient data systems
  • • Experience of using Microsoft Office, including Word and Excel
  • • Experience of scheduling appointments
  • • Experience of working in a multidisciplinary team
  • • Customer Care Experience

Desirable Criteria

  • • Experience of working within the NHS
  • • Experience of using digital dictation systems
  • • Experience of working in a healthcare setting